LIVE DEMO

Privacy Policy

Last Updated: 4/23/2025

SG-REG (“Simple Games Registrations,” “we,” “us,” or “our”), a service provided by Max Morgan Design, Inc., is committed to safeguarding the privacy of our users, including Organizations (event organizers who subscribe to our platform to manage sporting events) and Athletes (individuals who register for events). This Privacy Policy applies to our services accessed via www.sg-reg.com, branded subdomains (e.g., *.sg-reg.com or *.seniorgamesregistration.com), and related communications, such as email and SMS notifications. It explains how we collect, use, disclose, store, and protect your personal information in accordance with applicable U.S. laws and regulations, including the Telephone Consumer Protection Act (TCPA) and 10DLC standards for SMS.

By accessing or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform. This Privacy Policy applies to both Organizations and Athletes, with specific provisions noted where applicable.

1. Information We Collect

We collect information to provide our services, facilitate event management, process payments, and send event-related communications. The types of information depend on your role (Organization or Athlete) and your interactions with the Platform.

1.1. Information You Provide

Athletes:

  • Personal Information: When you create an account or register for an event, we may collect:
    • Full name
    • Age and date of birth
    • Mailing address
    • Phone number (for SMS notifications, with explicit opt-in consent)
    • Emergency contact information (name, email, phone number)
  • Account Details: Username, password, and preferences (e.g., communication settings, SMS opt-in status).
  • Event Information: Details related to your event participation, such as registration status, preferences, or special requirements, as required by the event organizer.

Organizations:

  • Business Information: When you sign up for our services, we collect:
    • Organization name
    • Contact details (e.g., email address, phone number)
    • Branding elements (e.g., logo, color scheme) for customized event pages and communications.
  • Billing Information: Payment details, such as credit card or bank account information, processed securely through third-party payment processors (Authorize.net or PayPal).

Support Communications:

1.2. Information Collected Automatically

  • Technical Data: When you access the Platform, we collect:
    • Internet Protocol (IP) address
    • Browser type and version
    • Device information (e.g., operating system, device model, unique identifiers)
    • Usage data (e.g., pages visited, time spent on the Platform, clicks, and navigation patterns).
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, maintain session continuity, and analyze usage. Examples include:
    • Session Cookies: Temporary cookies that expire when you close your browser.
    • Persistent Cookies: Cookies that remain until deleted or expired, used for preferences or analytics.
    • Analytics Cookies: Managed by Google Analytics to track anonymized usage trends.
    • You can manage cookies through your browser settings, but disabling them may limit features like account login or personalized settings.
  • Log Data: Server logs capture technical information (e.g., access times, error reports) to monitor Platform performance and security.

1.3. Information from Third Parties

  • Payment Processors: Authorize.net or PayPal provide transaction-related data, such as payment confirmation or status.
  • Event Organizers: Organizations may share Athlete information (e.g., in-person registration details) to facilitate event management.
  • Service Providers: Third-party tools like Twilio (for SMS/email) or Google Analytics may provide aggregated or anonymized data about Platform usage or communication delivery.

1.4. SMS Opt-In Data

  • For Athletes who opt in to SMS notifications, we collect your phone number and consent records (e.g., timestamp, method of opt-in) to comply with TCPA and 10DLC regulations.

2. How We Use Your Information

We use your information to deliver our services, improve the Platform, communicate with you, and comply with legal obligations. Specific uses include:

2.1. Providing and Customizing Services

  • For Organizations:
    • Create and host branded event pages with your logo, color scheme, and event details.
    • Process subscription or service fees via Authorize.net or PayPal.
    • Provide tools for event management, such as registration tracking, reporting, and communication templates.
  • For Athletes:
    • Enable account creation and event registration.
    • Share your registration details (e.g., name, emergency contacts) with the relevant Organization for event logistics and safety compliance.
    • Deliver personalized event updates based on your registrations or preferences.

2.2. Communications

  • Email Notifications: We send event-related emails (e.g., registration confirmations, schedule updates) via Twilio, using SG-REG domains (e.g.,

@sg

-reg.com).

  • SMS Notifications: For Athletes who opt in, we send event-related text messages (e.g., tournament milestones, safety alerts) in compliance with 10DLC standards.
  • Support: We use your contact information to respond to inquiries or provide customer support.

2.3. Analytics and Platform Improvement

  • Use Google Analytics to analyze anonymized usage data (e.g., page views, session duration) to optimize Platform performance, enhance user experience, and identify trends.
  • Monitor technical data (e.g., IP addresses, log data) to diagnose issues, improve security, and prevent abuse.

2.4. Legal and Compliance

  • Maintain records to meet legal requirements, such as those imposed on Organizations for event safety (e.g., emergency contact information).
  • Document SMS opt-in and opt-out records to comply with TCPA and 10DLC regulations.
  • Use information to respond to legal requests or protect our rights, as described in Section 4.

2.5. Other Purposes

  • Conduct internal business operations, such as auditing, fraud detection, and billing.
  • Create anonymized or aggregated datasets for research, statistical analysis, or marketing (e.g., reporting on event registration trends).

3. SMS Notifications (10DLC Compliance)

We offer optional one-way SMS notifications for Athletes who explicitly opt in, ensuring compliance with TCPA and 10DLC regulations.

3.1. Opt-In Process

  • How to Opt In: You may opt in during:
    • Account creation or event registration on the Platform (e.g., checking an opt-in box).
    • In-person requests at events, documented by the Organization and shared with SG-REG.
  • Consent: By opting in, you authorize SG-REG to send event-related text messages on behalf of event organizers. Consent is not a condition of purchasing services or participating in events.
  • Records: We store opt-in details (e.g., phone number, timestamp, opt-in method) to demonstrate compliance with carrier and legal requirements.

3.2. Message Details

  • Content: Messages are strictly non-promotional and limited to event-related updates, such as:
    • Registration confirmations
    • Tournament schedules or changes
    • Safety or logistical announcements (e.g., weather alerts)
  • Restrictions: SG-REG prohibits Organizations from sending marketing, promotional, or arbitrary messages via the Platform.
  • Sender: Messages originate from a centralized SG-REG phone number, managed through Twilio.
  • Frequency: Varies based on event needs (e.g., daily during tournaments, less frequent for pre-event updates).
  • Costs: Standard message and data rates may apply, as determined by your mobile carrier.

3.3. Opt-Out Process

  • How to Opt Out: You may opt out at any time by:
    • Replying “STOP” to any SMS message.
    • Updating your preferences in your account settings at www.sg-reg.com.
  • Confirmation: Upon opting out, you will receive a confirmation message and no further messages unless you opt in again.
  • Processing: We process opt-out requests promptly, typically within 24 hours, to comply with TCPA.

3.4. Compliance and Monitoring

  • We register SMS campaigns with mobile carriers via Twilio, adhering to 10DLC guidelines, including brand and campaign vetting.
  • We monitor message delivery and compliance to prevent filtering or blocking by carriers.
  • If you experience issues with SMS notifications (e.g., unsolicited messages), contact [email protected].

3.5. Liability

  • SG-REG is not responsible for carrier fees, message delivery failures, or delays caused by Twilio or mobile carriers.
  • We are not liable for any damages resulting from your receipt or non-receipt of SMS notifications, except as required by law.

4. How We Share Your Information

We share your information only as necessary to provide our services, comply with legal obligations, or protect our rights. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.1. With Event Organizers

  • Athlete Data: We share Athlete information (e.g., name, age, emergency contacts, registration details) with the relevant Organization to facilitate event management, safety compliance, and communication.
  • Branding: Organization logos and branding elements are displayed on event pages, registration forms, and communications, as authorized during sign-up.

4.2. With Service Providers

We engage third-party providers to support Platform operations, who process your information under strict confidentiality agreements:

  • Twilio: Delivers email and SMS notifications.
  • Google Analytics: Collects anonymized usage data for performance analysis.
  • Authorize.net and PayPal: Process payments for subscriptions and event fees.
  • Hosting and Storage Providers: Store Platform data on secure servers.

These providers may access limited data (e.g., phone numbers for Twilio, payment details for Authorize.net) to perform their functions.

4.3. Legal and Safety Purposes

  • Compliance: We may disclose information if required by law, such as in response to a subpoena, court order, or regulatory inquiry.
  • Safety and Security: We may share information to protect Users, the public, or SG-REG from harm, fraud, or illegal activity (e.g., reporting malicious behavior to authorities).
  • Enforcement: We may disclose technical data (e.g., IP addresses) to enforce our Terms and Conditions or investigate security incidents.

4.4. Business Transfers

  • In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to a successor entity, subject to equivalent privacy protections.
  • We will notify affected Users via email or a Platform notice before such transfers occur.

4.5. Aggregated or Anonymized Data

We may share anonymized or aggregated data (e.g., event registration statistics) with third parties for research, marketing, or analytical purposes. This data cannot be used to identify you.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

  • Encryption: Sensitive data (e.g., payment information, passwords) is encrypted during transmission (using SSL/TLS) and storage.
  • Access Controls: Only authorized personnel and service providers can access personal information, subject to strict confidentiality obligations.
  • Security Monitoring: We regularly assess the Platform for vulnerabilities and respond to potential threats.

Despite these measures, no system is completely secure. We cannot guarantee absolute protection against unauthorized access, data breaches, or cyberattacks. If a data breach occurs, we will notify affected Users as required by law and take steps to mitigate harm.

6. Your Choices and Rights

We provide options to control your information and communication preferences.

6.1. Account Management

Athletes: Update your personal information, communication preferences, or account settings at www.sg-reg.com.

Organizations: Modify business or billing details by contacting [email protected].

6.2. Communication Preferences

Email: Opt out of non-essential emails (e.g., event promotions) by clicking “unsubscribe” in email footers or updating account settings. You cannot opt out of critical emails, such as payment confirmations or account alerts.

SMS: Opt out of SMS notifications by replying “STOP” or updating account settings, as described in Section 3.3.

6.3. Cookies and Tracking

Manage cookies via your browser settings. Disabling cookies may affect functionality, such as session persistence or personalized features.

To opt out of Google Analytics tracking, use Google’s opt-out browser add-on (available at tools.google.com/dlpage/gaoptout).

6.4. Data Access, Correction, and Deletion

  • Access: Request a copy of your personal information by emailing [email protected]. We will respond within 30 days, subject to identity verification.
  • Correction: Request updates to inaccurate or incomplete information via your account settings or by contacting us.
  • Deletion: Request deletion of your information, except where we are required to retain it (e.g., for legal compliance, tax records). Deletion may result in account termination and loss of access to event registrations.
  • State-Specific Rights: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), such as the right to know, delete, or opt out of data “sales” (e.g., sharing with Google Analytics). Submit requests to [email protected].

6.5. Account Termination

To terminate your account, contact [email protected]. Upon termination, we will delete your personal information, subject to retention obligations (see Section 9).

7. Children’s Privacy

The Platform is not intended for individuals under 13, and we do not knowingly collect personal information from children under 13. If we discover such information, we will delete it promptly. If you believe a child under 13 has provided information, contact [email protected].

For Athletes under 16 participating in events, Organizations are responsible for obtaining parental consent as required by the Children’s Online Privacy Protection Act (COPPA) or state laws. SG-REG relies on Organizations to comply with these requirements and may suspend accounts if non-compliance is detected.

8. U.S.-Only Services

The Platform is designed for U.S.-based Users only. We do not knowingly collect or process information from individuals outside the United States. If you access the Platform from another country, you do so at your own risk and are responsible for complying with local laws. Data collected is stored and processed in the United States.

9. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Athlete Data: Retained for the duration of your account or event participation, plus any period required by law (e.g., emergency contact records for safety compliance). Typically, data is deleted within 12 months of account inactivity, unless otherwise required.
  • Organization Data: Retained for the duration of your subscription, plus up to 7 years for tax, billing, or legal compliance purposes.
  • Technical and Analytics Data: Retained for up to 12 months for security, analytics, and performance monitoring, then anonymized or deleted.
  • SMS Consent Records: Retained for at least 4 years to comply with TCPA and 10DLC requirements.

After retention periods, we securely delete or anonymize data using industry-standard methods, except where retention is required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify Users of material changes by:

  • Posting the updated policy on www.sg-reg.com with a new “Last Updated” date.
  • Sending an email or displaying a Platform notice for significant changes, at least 15 days before they take effect.

Continued use of the Platform after the effective date constitutes acceptance of the revised Privacy Policy. If you do not agree, you may terminate your account by contacting [email protected]).

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy, including data access, deletion, or CCPA rights, contact us at: